Hi Julie, I'm so sorry your dog had this issue! In reviewing your chat with our Customer Service team, I noticed they gave you advice to reduce the amount of probiotics to 1/2 the recommended amount. When first using probiotics, some bodies can experience gas, bloating, or diarrhea. Changes in the gut microbiota can result in bacteria producing more gas than usual so it's not uncommon to experience some upset.
Sometimes it's a matter of too much, too new, too quickly for those really sensitive bodies so taking a break or slowing down can make a huge difference.
There were no further chats or emails from you so, for our part, we believed the issue to be resolved since you didn't contact us again.